we offer corporate iT departments A True ITaaS Platform to fulfill their production and cyber Security Requirements
Our Pricing Is Simple, Easy To Understand But Hard To Believe -We price our services at the same cost of a typical full time IT employee.
Any managed provider will tell you that this is insane but we did just that. Many years ago, we repriced our services to match the 15 minute run rate of a typical Full Time IT employee. We only charge in 15 minute increments. The best part about it, is if there is no work to be done, there is no draw on our customer's budget. If there is justification for a bigger spend i.e. an acquisition, they get the right resource at the push of a button. It is that simple. Did we mention there is no long term financial commitment or contract?
As you can imagine, this immediately changed our relationship with IT Leaders. They no longer viewed us as a "consultant" or someone trying to maximize profit at the expense of their shrinking budgets. You know "those people", the consultants, the outsiders. It was an odd period in our 22 year history because we were no longer a Managed Service provider. And, we weren't a consulting firm. We completely lost our identity. In essence, we became an extension of their departments. We became true collaborators, 100% vested in their success. And because of this, our customers started utilizing us in all areas of IT Operations not just for their databases and ERP products. They slowly migrated responsibilities from MSPs, MSSPs and MDRs to us. They are able to get more out of their shrinking budgets. Makes sense. Wouldn't you?
We Show total transparency into Every activity
Out with the black box concept. Everything we do is categorized and fully transparent to our customers. Every repeatable task we execute is built out in their SOP library. There are no secrets between us. We aren't still working with our customers because we are holding them hostage but rather because our approach to IT is to constantly deliver value at a fair price to help them maintain "Best in Class" metrics. Best of all, this new arrangement made them nimble. They could put their budget where they needed it to be. And if times get tough, they are able to reduce their spend. If times get busy, they can dial it back up. It was and is as simple as that! Hence we say "Simply IT as a Service".
We Submit solutions which would help our customers to Reach "best in class" Metrics
In order to do this we needed to know what makes an IT department "Best in Class." We dove into IT Process Institute & Infrastructure Technology Information Library concepts. We got certified. We mastered the concepts of "Best in Class". We hired the right people. We then found areas within each IT competency where we could add value with a special focus on Change Management & High Availability. If we wanted to survive, we couldn't be lazy like we find most MSPs to be (...and as we once were). We needed to deliver constant value and help our customers be the best they could be. There was no long term contract to fall back on. No fixed flat fee. We were only as good as our last contribution. This completely changed the way we managed our company. We needed to roll up our sleeves and break a sweat. And, boy did we ever deliver.