Do You Need Bimodal IT?

Do You Need Bimodal IT?

Welcome to the Allari blog! As owners of Allari, Ravi & I look forward to using this medium to share current information about IT Operations, Cybersecurity, Software products & IT Management with our readers to help remove some of IT's complexity. We’ll report, analyze, and provide perspective & recommendations from some of the industry’s leading minds as well as from our direct experiences. We will strive to provide blogs that impart important information. These are the types of blogs that our team members prefer to read, and that’s exactly what we plan to provide.
John Mathieu, Founder
* Allari provides IT Operations & Cybersecurity services to organizations using IBM, Microsoft, Oracle & SAP Products. We provide a True IT as a Service delivery model with Offices in US, Ecuador, Brazil & India. Customers located in 56 countries.
#goallari #allari #ITaaS #ITService #ITasaService #ITSM #ITOperations #ITMaintenance #CyberSecurity

Business leaders want IT to move faster in leading them into the digital world. Bimodal IT may be the way IT organizations meet this challenge.


The world is changing faster than ever. Companies like Google, Amazon, Facebook and Uber are disrupting traditional business such as media, autos and retail going from garage to near monopoly in less than a decade. Each of these disruptors competitive advantage was information and connectivity - digitalization. The rest of us want to do the same and see digitilization as the key to gaining revenue and staying relevant.


Naturally, Information Technology, is an ideal candidate to lead the charge. Gartner, the leading technology research firm, sees IT still stuck in the 2nd Era of Enterprise Tech (IT Industrialization) shown in the picture below. One where the goal is efficiency and effectiveness, where IT Cost/Revenue is the primary measure. The challenge described earlier requires the 3rd Era of Enterprise Tech (Digitalization) calling for innovation over efficiency where Revenue/ IT Cost is the primary measure. IT productivity is not the end goal but the first step toward using that productivity towards gaining innovation.

Gartner's Solution

Gartner feels traditional IT is geared towards long projects to keep current systems up to date and running whereas slower, process oriented, risk averse approaches are ideally suited. However, digitilization requires faster, empirically based and non-risk-averse approaches. Their idea is to split the IT organization into two modes, where Mode 1 is the traditional IT centric, internally facing mode with the goal of reliability, and Mode 2 is the agile, business-centric, customer facing mode with innovation as the primary goal. See graphic below.

Do You Need Bimodal IT?

It would be hard to find a business that could just ignore digitalization and continue to succeed. If I owned a hot dog stand in Manhattan I would want to use Apple Pay and find data sources that tell me the best location/weather/time of day combinations where I could sell the most hot dogs or Pepsi. So the need to innovate via technology is a no brainer.

I do feel there is a different set of approaches, skills, time-frame and personality between the two modes. That doesn't mean the same person doesn't have the ability to do both well, but in practice trying to do both has it's disadvantages of constantly switching from one mode to the other throughout the business day.

On the flip side there are some difficulties in trying to build a bimodal organization. You split anything and you have a natural wall and division. In a bimodal organization it's unlikely that Mode 2 can succeed without Mode 1, and vice versa. So managing this division to overcome the natural human inclination to form cliques is important. In addition, the ability to transition resources between the two will provide an outlet for those who seek a different challenge.

According to Gartner, about 75% of organizations will be bimodal in some way by 2017.

Cost Calculator Book a Call

Get Weekly Updates on Key Issues Facing IT Directors

Subscribe to our Weekly E-zine

Founded in 1999, Trailblazer Allari is making a bold move towards providing IT Operations and Maintenance, as well as Cost and Efficiency conscious IT Leaders via an Innovative On-demand Consumption-based Service Value Model. IT Leaders gain access to processes and expertise for Scheduled Maintenance, On-Demand IT Tasks and Advanced IT Projects.
All delivered as IT-As-A-Service (ITaaS) via the Go.Allari Platform for daily support and projects related to ERP, Database, Helpdesk, Security, and Vulnerability Management. Its breadth of Platform Coverage is extensive, covering all Major Platforms including JD Edwards EnterpriseOne, Oracle Database, MS SQL, Microsoft BI, Qualys IT Security and many more.
Allari supports its customers from locations around the Globe 24/7. To learn more visit: